Privacy Policy

This Privacy Policy explains how ChatPist (“we”, “our”, “us”) collects, uses, and protects your information when you use our platform. ChatPist is operated by a registered sole proprietor.

1. Information We Collect

We collect only the minimum information needed to provide and secure the service, including:

• Account details such as email (if provided), encrypted password, gender and basic preferences
• Technical data like IP address, device information, browser type and approximate location (e.g. country)
• Usage logs related to matches, connection times and moderation actions for safety and abuse prevention
• Limited billing information from our payment provider (e.g. transaction IDs, country, partial card info)

2. Video & Audio

We do NOT record or store any video or audio from your calls.

Video connections are meant to be real-time. Temporary technical processing may occur to establish or route connections, but we do not keep long-term copies of your conversations.

3. How We Use Your Data

We use the information we collect to:

• Operate and maintain the ChatPist platform
• Match users and provide filters or premium features
• Improve user experience and service quality
• Detect and prevent abuse, spam and fraud
• Comply with legal, tax and payment obligations

4. Payments & Third-Party Services

Payments are handled securely by Paddle, our Merchant of Record. Paddle processes card details and manages billing, tax, invoicing and fraud checks.

We do not store full card information on our own servers. We may receive limited payment-related data from Paddle (such as transaction IDs and masked card details) for support and security purposes.

5. Cookies

We use essential cookies and similar technologies to:

• Keep you logged in and maintain sessions
• Remember basic settings and preferences
• Protect the platform against abuse and suspicious activity

We do not use third-party advertising cookies.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing

You can contact us to request account deletion or to exercise these rights.

7. Data Retention

We retain account and usage data only for as long as needed to provide the service, ensure safety, fulfill legal obligations and resolve disputes.

Video and audio content from calls is not stored.

8. Security

We implement reasonable technical and organizational measures to protect your data. However, no online service can be completely secure, and you use the platform at your own risk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Continued use of ChatPist after changes means you accept the updated version.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at:
privacy@chatpist.com